Introduction
As a result of the COVID-19 outbreak, Garanti BBVA has taken a number of precautionary measures to safeguard its employees and customers. Financial support measures have also been initiated in order to assist customers who may be experiencing financial difficulties. Please visit this page regularly for latest updates.
Personal Customers
Moratorium on Home Loan, Buy-to-Let Loan and/or Personal Loan
With the aim of supporting personal customers whose income has been affected negatively by the Covid-19 crisis, we'll be accepting applications for a moratorium on the Garanti BBVA Home Loan, Buy-to-Let Loan and/or Personal Loan subject to normal banking considerations. Customers may download the relevant application form from here and send a signed copy through a secure message on the Garanti BBVA's Internet Banking portal.
Contactless Payments
With Garanti BBVA's cards all contactless-enabled, customers can avoid contact and pay safely for their everyday essentials. With just a tap of any Garanti BBVA card, customers can effect payments up to €50 at any contactless-enabled point of sale terminal. This translates in a quick, safe and simple checkout. More information about Contactless Payments is easily accessible from here.
Withdrawal of Cash
Customers are requested to withdraw cash from Bank ATMs if required amount is less than €500 whilst the Garanti BBVA branch tellers will service requests from a minimum of €500 upwards. Customers who do not have a Garanti BBVA Debit Card are encouraged to apply for free, as soon as possible.
Travel Insurance
Garanti BBVA Classic or Gold card holders are advised that their travel insurance policy remains applicable through the Garanti BBVA Travel and Purchase Protection Insurance cover. Claims and travel queries related to the COVID-19 are being handled on a case by case basis.
Business Customers
Now more than ever, our Business Relationship Managers are committed to providing financial advice and support with contingency preparations which businesses might require, in order to deal with the pandemic. We're mindful of the negative effects that the pandemic is having on businesses and we're offering a moratorium on business loans and working capital assistance to customers facing temporary liquidity issues.
Clients holding a Business Accelerate Loan may reach out to their Relationship Manager to get started with the process of application. In addition, business customers holding a Micro Business Loan can apply for a moratorium on their loan. The Bank will not charge any processing fees for requests related to moratorium.
In collaboration with the Federal Reserve System (FRS), Garanti BBVA is offering working capital assistance to support SMEs and Large Corporates who are facing challenges to run their day-to-day operations due to the COVID-19 pandemic. Financial support from Garanti BBVA will help customers keep up with critical running costs and honour payment commitments in the form of employees' salaries, acquisition of stock, rent, energy, water and fuel expenses in addition to various other obligations. The management of such costs can help keep businesses afloat through the current crisis until the situation normalises and improves. Depending on the eligibility criteria discussed with the Garanti BBVA Relationship Manager, customers can apply for a working capital loan according to thresholds set by the Bank for SMEs and large Corporate Businesses. Fill up the application form accessible from this link and download the declaration form from this link. Please ensure to send all the required documentation via secure message on our Internet Banking.
